topic Re: Account One in Sky Mobile

Account One

Poppitt1 — Fri, 01 May 2026 15:41:18 GMT

Having made contact and cancelled the agreement and received the required document I returned my mobile phone via the post office unopened in the box it was delivered in. This is because I was not informed that I would have to pay £485 to treminate contreact with previous supplier. I was very disappointed to see a direct debit payment taken by yourselves today.

Re: Account One

PandJ2020 — Fri, 01 May 2026 15:45:14 GMT

@Poppitt1 wrote:
I was very disappointed to see a direct debit payment taken by yourselves today.

Not us - we're other customers here.

You are liable for payments until the return is processed - this can take 2-3 weeks.

Re: Account One

caesarome — Fri, 01 May 2026 15:57:26 GMT

@Poppitt1 wrote:

I was very disappointed to see a direct debit payment taken by yourselves today.

The bill would have been created the day you received it so it isn't Sky's fault you changed your mind as a direct debit is taken around 13/14 days after this. Once the return has been processed the amount you have paid you should be either refunded back to you or appear on your bill as a credit that you can be refunded and should this happen we can arrange some help for you via here.