topic Re: Can’t receive any security code texts!? in Sky Mobile

Can’t receive any security code texts!?

ExplodinHead — Fri, 17 Apr 2026 13:16:00 GMT

For some reason I've stopped being able to receive any security confirmation codes from any company!? I can use a work around for those that offer a WhatsApp text alternative but otherwise I can't login to my accounts with those that don't. I've tried all of the iPhone fix options but none of them work. The only online suggestion left is that the nextwork provider spam filter is blocking them. Can anyone get through to Sky mobile?

Re: Can’t receive any security code texts!?

caesarome — Fri, 17 Apr 2026 15:12:48 GMT

@ExplodinHead

150 is the number to call Sky on about this as it will need to be passed through to another team.

Re: Can’t receive any security code texts!?

ExplodinHead — Sat, 18 Apr 2026 08:39:26 GMT

Hi, thanks for the tip, it turns out that it's a known sky software issue that can only be resolved during the working week. I've seen online that it can be linked to an issue with their spam filters.
Hopefully this will help others struggling with this issue.

Re: Can’t receive any security code texts!?

SJ011 — Thu, 30 Apr 2026 13:23:43 GMT

Its a nightmare trying to get sky to sort it out.....

Re: Can’t receive any security code texts!?

ExplodinHead — Thu, 30 Apr 2026 15:16:12 GMT

Yep, phone reset back to factory settings and a replacement sim and their techs have been working on it with no solution in sight, they have gone silent for the last 3 days..😒

Re: Can’t receive any security code texts!?

SJ011 — Thu, 30 Apr 2026 17:21:39 GMT

I believe it is a known problem.

I wasted two hours on the phone today. I got passed between 8 different people. They don't know what they are doing then just give up and pass you to another department, any department they don't care as long as they can get rid of you. I got passed to the billing department twice.

After an hour on the phone two days ago I was told it was being escalated. Today I found out that although the notes mentioned it being passed over to a backend team the agent had not actually actioned it so nothing had been done or would have ever been done.

I have to wait now till Tuesday before I can call back and see if anything is being done.

Re: Can’t receive any security code texts!?

SJ011 — Thu, 30 Apr 2026 17:24:35 GMT

@caesarome

Please can you remove that this has been answered. It has not.

I understand you point of view that if you mark it as answered it makes you guys at sky look good but let's be honest your not.

Re: Can’t receive any security code texts!?

caesarome — Thu, 30 Apr 2026 18:18:30 GMT

@SJ011

I have removed it but just to point out it was not me that marked it as the answer.

Re: Can’t receive any security code texts!?

ExplodinHead — Fri, 01 May 2026 11:43:24 GMT

Hi, thanks, do you know anyone that has managed to get this issue answered?

Re: Can’t receive any security code texts!?

ExplodinHead — Fri, 01 May 2026 12:03:56 GMT

As of 12:55 today after 2wks SKY's update is that the team are working on it and they should have an update on the 5th May, how can this be taking soo long for an issue that is seemingly quite wildley experienced?

Surley they must have a fix for it by now, it's a good job that they don't work for Elon!

Re: Can’t receive any security code texts!?

SJ011 — Fri, 01 May 2026 12:53:11 GMT

I don't know of anyone who has got it fixed but if I do get it fixed myself I will certainly publish how.

Re: Can’t receive any security code texts!?

SJ011 — Fri, 01 May 2026 12:57:32 GMT

It would be my suspicion that what you have received is an automated reply generated because you haven't been given a solution yet. It's very common for companies such as sky to use a huge amount of automation as part of their customer services to make it look like they care.

I have been told that the issue will defenatly be fixed by Tuesday. The problem is the word definitely has a different cultural meaning from call centres based in India.

Re: Can’t receive any security code texts!?

FRaser84 — Fri, 01 May 2026 13:12:43 GMT

I can't received any code from sky issues with PAC code

Re: Can’t receive any security code texts!?

ExplodinHead — Fri, 01 May 2026 13:17:38 GMT

Yeah my issue covers any codes from any company. BT, SKY, PayPal, Banks, eBay, Building Societies, Their software is blocking them all!

Re: Can’t receive any security code texts!?

SJ011 — Fri, 01 May 2026 19:24:00 GMT

Yes it's every short code that is blocked which makes it a definite sky problem.

There are people that have got so desperate that they have move to another network which takes only a few hours. As soon as they have moved the codes come in.

It's a ridicules situation by no body at sky cares.

Re: Can’t receive any security code texts!?

SJ011 — Sat, 02 May 2026 08:17:45 GMT

An update......

Yesterday, I received a text message from sky telling me that they required more information..

In a recent telephone conversation with a Sky agent I was told not to respond to any messages from sky as there was a technical glitch and responding to a message, would close my complaint.

All seems a bit odd, has anyone else had this.

Re: Can’t receive any security code texts!?

ExplodinHead — Sat, 02 May 2026 09:09:02 GMT

Yeah that's weird, my last interaction (just for everyone who has this issue and is reading this thread) was a bit of data gathering for fault analysis.

They got me to request 3 codes in quick succession and record the exact times and the companies and text them the details so they could identify the event logs.
Day 15 still no fix...

Re: Can’t receive any security code texts!?

SJ011 — Mon, 04 May 2026 08:24:04 GMT

Ok so I have now also been asked for the same data as @ExplodinHead but only after I contacted then again this morning for an update to my complaint.

Re: Can’t receive any security code texts!?

SJ011 — Wed, 06 May 2026 09:30:49 GMT

After the 48 hours given to further look into the problem since asking for the data from the trial verification code attempts I have recived a message to say "We are still managing your mobile fault".

So still no progess.

Re: Can’t receive any security code texts!?

SJ011 — Sat, 09 May 2026 16:39:26 GMT

Just an update:

NOTHING !!