topic I cannot get internet on my new sky sim in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265427#M291395 <P>Hi I recently changed over to Sky from eir. I put my SIM into the phone, and everything is working except for the internet. It just says no connection whenever I try. Please help, it's very frustrating.</P> Thu, 30 Apr 2026 13:58:03 GMT HelenaD 2026-04-30T13:58:03Z I cannot get internet on my new sky sim https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265427#M291395 <P>Hi I recently changed over to Sky from eir. I put my SIM into the phone, and everything is working except for the internet. It just says no connection whenever I try. Please help, it's very frustrating.</P> Thu, 30 Apr 2026 13:58:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265427#M291395 HelenaD 2026-04-30T13:58:03Z Re: I cannot get internet on my new sky sim https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265430#M291396 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672620">@HelenaD</a>&nbsp; have you checked the correct APN settings are stored in your phone ?&nbsp;</P> Thu, 30 Apr 2026 14:04:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265430#M291396 63johnw 2026-04-30T14:04:21Z Re: I cannot get internet on my new sky sim https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265485#M291403 <P>Hi John, I've just tried to change the APN to the sky one manually but it wouldn't save. So I've asked chat and as I have a Minimal Phone it appears changing the APN is not supported.</P><P>&nbsp;</P> Thu, 30 Apr 2026 14:45:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265485#M291403 HelenaD 2026-04-30T14:45:19Z Re: I cannot get internet on my new sky sim https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265489#M291404 <P>Try this&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672620">@HelenaD</a>&nbsp;</P><P>&nbsp;</P><P>Try this<BR /><BR />Go to sky.com/networksettings (My Account &gt; Mobile &gt; Settings) and sign in with your Sky iD.<BR />Select the mobile number or SIM name you're having trouble with.<BR />Scroll to 'Resend network settings' and select Request settings.<BR />Save the settings when your receive&nbsp;them and reboot your phone.</P> Thu, 30 Apr 2026 14:49:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-cannot-get-internet-on-my-new-sky-sim/m-p/5265489#M291404 63johnw 2026-04-30T14:49:00Z