topic No access to mobile data in Sky Mobile

No access to mobile data

Tanya1084 — Thu, 30 Apr 2026 13:11:53 GMT

I have a new phone and can't get access to mobile data. I got the network settings sent to my phone and my phone just says 'the terminal cannot be configured remotely, please contact Customer Service for further assistance' which I can't find a way to do either

Re: No access to mobile data

63johnw — Thu, 30 Apr 2026 13:19:55 GMT

Hi @Tanya1084 is this what you tried ?

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD. Select the mobile number or SIM name you're having trouble with. Scroll to 'Resend network settings' and select Request settings. Save the settings when your receive them and reboot your phone.

Re: No access to mobile data

Tanya1084 — Thu, 30 Apr 2026 13:24:37 GMT

Hi, yeah that's what I tried

Re: No access to mobile data

63johnw — Thu, 30 Apr 2026 14:05:12 GMT

@Tanya1084

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: No access to mobile data

Tanya1084 — Thu, 30 Apr 2026 14:24:14 GMT

Ok thanks for your help

Re: No access to mobile data

LJB-C — Thu, 30 Apr 2026 15:03:26 GMT

Thanks for escalating this @63johnw. We’ve sent @Tanya1084 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.