topic Re: Mobile contract offer a joke in Sky Mobile

Mobile contract offer a joke

rogon — Tue, 28 Apr 2026 09:55:04 GMT

Just got a new phone, contract needed renewing, I have now been informed my data contract is due for renewal offered 4gb for £12.00, Im a sky VIP customer, not that means anything to them but, i can get a sim only deal from sky for 10gb data for £6.00 but they wont offer me that offered me 1gb data for £5.00 I think what a joke this company is, Im just going to get a sim only cotract with another provider, has anyone else doe this ? I am under the impression all sky sold mobiles are unlocked so I can get a nother providers sim.

Re: Mobile contract offer a joke

SKY1992bf — Tue, 28 Apr 2026 09:58:09 GMT

@rogon Yes all mobiles sold by sky are unlocked so you can use any provider

Re: Mobile contract offer a joke

Daniel0210 — Tue, 28 Apr 2026 10:00:55 GMT

@rogon

As per the latest Sky Mobile tariff of 13 April the undiscounted price for 10GB of data if £14 per month.

Re: Mobile contract offer a joke

rogon — Thu, 30 Apr 2026 08:04:16 GMT

What's really frustrating is and I did explain to the advisor that I was a VIP diamond customer, I now see in my perks that I can get unlimited data for £10 why didn't they offer me that instead of just fobbing me off with we can't offer you anything better 🤬 very poor customer support.

Re: Mobile contract offer a joke

rogon — Thu, 30 Apr 2026 08:09:56 GMT

Can you answer my question re vip perks , as listed below, I see I have this offer of unlimited data. At present I have a lot of rolled over data and my partner also has a phone on sky, so I roll over data to them. If I change my contract will I loose my rollover data ?

Re: Mobile contract offer a joke

63johnw — Thu, 30 Apr 2026 08:11:21 GMT

Hi @rogon any data in your piggybank remains unless you close the account. Changing plan doesn't get rid of the saved data. Saved data only lasts 12 months now before it's deleted, previously 3 years.

Re: Mobile contract offer a joke

PandJ2020 — Thu, 30 Apr 2026 08:29:33 GMT

@rogon wrote:
Can you answer my question re vip perks , as listed below, I see I have this offer of unlimited data.

That offer is for additional dataplan (with a new phone number) - you cannot apply that offer to your number.

is great if you want to add a new plan for someone else to use. Unlimited plans do not contribute to the piggybank. (For obvious reasons)