topic How do I order a replacement eSIM in Sky Mobile

How do I order a replacement eSIM

Nataliaesque — Wed, 29 Apr 2026 22:44:50 GMT

So I ordered an eSIM for the first time, no idea on how to set it up, put in the wrong code three times and it said to reorder a new eSIM but I can't find out where to do it on the My sky app

Re: How do I order a replacement eSIM

63johnw — Thu, 30 Apr 2026 06:03:33 GMT

Hi @Nataliaesque if the last one didn't activate and if you need to order another esim just go here.

https://www.sky.com/shop/mobile/plans/

Re: How do I order a replacement eSIM

Nataliaesque — Thu, 30 Apr 2026 11:21:23 GMT

But does that mean I need to buy another esim?

Re: How do I order a replacement eSIM

caesarome — Thu, 30 Apr 2026 11:24:48 GMT

@Nataliaesque

It does but as you failed to activate the one you have it will be cancelled so you should not be charged for it.