topic Credit agreement in Sky Mobile

Credit agreement

Freya123 — Wed, 29 Apr 2026 22:43:06 GMT

I have paid into my credit agreement £492.72 thinking this would clear my phone bill so I can get a new one. However when checked my app it just says it's being used for my upcoming bills ? If it's not clearing my phone bill is it possible to have that money refunded back to my credit card and I'll just continue to pay it monthly. I'm so confused...

thankyou

Re: Credit agreement

63johnw — Thu, 30 Apr 2026 06:04:53 GMT

Hi @Freya123

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit agreement

Brill+Gill — Thu, 30 Apr 2026 07:43:13 GMT

Thanks for escalating this @63johnw. We’ve sent @Freya123 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.