topic Re: Carnt make calls or send messages in Sky Mobile

Carnt make calls or send messages

Eleanor_- — Wed, 29 Apr 2026 11:53:34 GMT

My samsung isnt making call or messages my daughter has iphone and has the same problem my calls n messages icon is greyed out on the sim manager option I only have 1 esim

Re: Carnt make calls or send messages

caesarome — Wed, 29 Apr 2026 11:58:07 GMT

@Eleanor_-

Have they both been working up to now ?

Havf you transfered your number to Sky from a different network ?

Re: Carnt make calls or send messages

Eleanor_- — Wed, 29 Apr 2026 12:02:37 GMT

It's been working fine untill this morning I also keep getting a voicemale notification in green along with a dial tone just randomly pop up on my screen every now and again unprompted

Re: Carnt make calls or send messages

Eleanor_- — Wed, 29 Apr 2026 12:04:06 GMT

I haven't changed network ive been with sky for years i updated a physical sim to a esim before Christmas and had no issue up untill now

Re: Carnt make calls or send messages

caesarome — Wed, 29 Apr 2026 12:08:47 GMT

@Eleanor_-

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not and your phone supports it, are you able to use Wi-Fi calling for the calls ?