topic Re: Refund needed for upfront payment (£104) on cancelled mobile order in Sky Mobile

Refund needed for upfront payment (£104) on cancelled mobile order

Namrata1 — Mon, 23 Mar 2026 20:45:34 GMT

Hi everyone,

I recently applied for a Sky Mobile device and paid an upfront cost of £104 after an initial soft credit check. However, I subsequently failed the hard credit check and the order was cancelled by Sky.

The refund for the £104 has been applied to my account as a credit balance, but because the order was cancelled, I do not have an active Sky Mobile account or any monthly bills to pay.

I would like this money refunded to my original payment method (bank account) rather than sitting as a credit. Could a member of the team please help me process a manual refund?

Many thanks.

Re: Refund needed for upfront payment (£104) on cancelled mobile order

Daniel0210 — Mon, 23 Mar 2026 20:46:59 GMT

@Namrata1

The Community Messaging Team cannot help with this type of refund. You will need to call Sky.

Re: Refund needed for upfront payment (£104) on cancelled mobile order

Divya2 — Wed, 29 Apr 2026 00:53:10 GMT

Hi i want to activate my sim card but they told me you need to pay previous bills but i did refund this things

Re: Refund needed for upfront payment (£104) on cancelled mobile order

caesarome — Wed, 29 Apr 2026 04:33:58 GMT

@Divya2 wrote:

but i did refund this things

Not sure what you mean by this but either way you will need to call Sky about this.