topic Calls showing as unknown in Sky Mobile

Calls showing as unknown

Amorgan — Tue, 28 Apr 2026 19:56:58 GMT

All my calls on the Sky network are coming in as unknown despite the caller being in my contacts. This is a dual SIM phone and my other network is functioning fine.

I've seen on line others are having the same issue. Any one got a a suggestion as how to fix or is it a network problem ?

Re: Calls showing as unknown

63johnw — Wed, 29 Apr 2026 06:23:01 GMT

Hi @Amorgan what phone are you using ?

Re: Calls showing as unknown

Amorgan — Wed, 29 Apr 2026 06:49:27 GMT

Hi redmi 15. Xiaomi. I now have no network at all, I think the SIM has failed. I've tried iiit in two other phones, no luck. So I'll ask for a replacement.

Re: Calls showing as unknown

Amorgan — Sun, 03 May 2026 10:32:41 GMT

Hi All,

I'm afraid there is a fault with the Sky 4g network and some phones. My caller ID doesn't work even though the numbers are in my contacts list. When I try to dial my wife on Sky I get "on another call at the moment". When I call on EE, same phone dual SIM, it rings straight through. I'm a rider for Blood Bikes and I keep my second SIM for that purpose. It's no longer reliable so I'm leaving Sky. We've tried everything.