topic Re: switch my number from Three in Sky Mobile

switch my number from Three

PHJICAN — Mon, 27 Apr 2026 12:40:50 GMT

Hi, I recently placed a Sky Mobile order to switch my number from Three, but I received an email saying it’s being cancelled. I didn’t request this.

Re: switch my number from Three

caesarome — Mon, 27 Apr 2026 12:44:24 GMT

@PHJICAN

If you have been sent a cancellation email then usually this is because you have failed the credit checks that have taken place.

You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

Re: switch my number from Three

twilight+princess — Tue, 28 Apr 2026 12:40:38 GMT

Can you clarity - was the number switch cancelled or are you purchasing a phone as well & this was cancelled? If the transfer was cancelled then it may be you owe 3 money or you're still in contract or worringly a third party has requested the transfer which 3 have stopped.
If you didn't request the transfer then someone has either entered their number incorrectly for the transfer or a pac request was sent from your phone to 3.

Re: switch my number from Three

PHJICAN1 — Tue, 28 Apr 2026 13:31:10 GMT

I called SKY's customer service, and they told me very rudely that there was a problem with my address. But I checked and the address I entered is my home address, so this is an unsolvable problem.