topic Re: Sim blocked in Sky Mobile

Sim blocked

Kay98 — Tue, 28 Apr 2026 11:33:34 GMT

Hi so my son lost his phone and I reported it lost, as a result of this, my sim has been blocked and I can't seem to contact sky to have it unblocked as I can't make calls or anything. Online chat has been no use, what can I do?

Re: Sim blocked

63johnw — Tue, 28 Apr 2026 11:48:33 GMT

Hi @Kay98

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sim blocked

Brill+Gill — Tue, 28 Apr 2026 12:28:13 GMT

Thanks for escalating this @63johnw. We’ve sent @Kay98 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.