topic upgrade problems in Sky Mobile

upgrade problems

redroo1 — Tue, 28 Apr 2026 12:27:47 GMT

I've been complaining since September 25 about my inability to go beyond basic account checks on my mobile account , as soon as I look to Swop any of my three devices my account reverts to account has been closed . They take my money every month and I have full service . This all started when I closed my sky glass account and reverted back to sky Q anyone else have the same issue . When I complain im told it will be elevated to a back office and I hear nothing .

Re: upgrade problems

caesarome — Tue, 28 Apr 2026 12:32:05 GMT

@redroo1

Have you tried filling in this form to put in a complaint;

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: upgrade problems

redroo1 — Tue, 28 Apr 2026 12:54:31 GMT

Thankyou for your prompt reply complaint has been sent