topic Re: Sky mobile in Sky Mobile

Sky mobile

Jac131 — Mon, 27 Apr 2026 20:48:31 GMT

I have recently upgraded my monthly sim, I used to access the account through my my sky app but since the upgrade my mobile account is no longer showing in the app, when I try to link it it says it is already linked

Re: Sky mobile

caesarome — Mon, 27 Apr 2026 21:02:05 GMT

@Jac131

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky mobile

Brill+Gill — Tue, 28 Apr 2026 07:25:28 GMT

Thanks for escalating this @caesarome. We’ve sent @Jac131 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.