topic Re: cautious when dealing with Sky Mobile. in Sky Mobile

cautious when dealing with Sky Mobile.

BPN1 — Sun, 26 Apr 2026 14:32:26 GMT

I strongly advise others to be cautious when dealing with Sky Mobile.

I am extremely disappointed that £23 has been taken from my account over the past 10 months for a SIM-only contract, without any prior renewal notification. This lack of communication is unacceptable and feels misleading. To make matters worse, other network providers offer similar contracts and data for around £9, making this even more frustrating.

In addition, the customer service I received has been the worst I have experienced in the UK—unhelpful, unresponsive, and difficult to deal with.

If it were possible, I would give a negative rating. (negative 100 starts) Overall, this has been a very poor experience with both the service and customer support.

Re: cautious when dealing with Sky Mobile.

PandJ2020 — Mon, 27 Apr 2026 11:21:56 GMT

@BPN1 wrote:
I am extremely disappointed that £23 has been taken from my account over the past 10 months for a SIM-only contract, without any prior renewal notification.

Not sure what you mean by 'renewal notification'?

Once your minimum term ends then your contract continues until you take action.

Re: cautious when dealing with Sky Mobile.

twilight+princess — Tue, 28 Apr 2026 12:57:41 GMT

You wouldn't have been notified afaik about your contract coming to an end, it would continue on a monthly rolling contract. I would suggest calling to see if there are any offers & if not then check other operators for better deals then ask Sky for a pac code & give this to your new provider.
I moved to Smarty.