topic Re: Internet coverage in Sky Mobile

Internet coverage

Rebecca1993 — Sun, 26 Apr 2026 12:38:20 GMT

My phone is struggling with data when I am out and about away from my homes wifi.
which means I am unable to use data when out.

i am paying for a service that I am not able to use when out and about and im not massively happy about it

Re: Internet coverage

PandJ2020 — Sun, 26 Apr 2026 12:42:22 GMT

Ok, but you're just telling other customers here...

What do you mean by 'struggling with data'? Nothing at all?

Do you have 5G enabled?

Any mast issues here: https://www.sky.com/help/articles/service-status-sky-mobile

Re: Internet coverage

twilight+princess — Sun, 26 Apr 2026 12:49:13 GMT

Are you in a 4G/5G area? If yes then is 5G enabled on your account?
Are you inside when you lose connection or outdoors? How's the signal strength?
I had the same problems - outdoors ok not bad but not as good as I expected, indoors non existent. Outdoors signal was excellent but speed was extremely slow, I ended up moving to another provider which didn't use O2.