topic Re: Returns process in Sky Mobile

Returns process

Nostradamus666 — Wed, 22 Apr 2026 10:28:37 GMT

The tablet I ordered wasn't the model I expected. That's entirely my fault because I didn't read the description properly. I contacted Sky 7 April 2026, and asked for a returns label. This wasn't received. I have tried twice more, still nothing. You get through to someone who has a poor command of English and frustratingly, you have to spell everything out. How many more times do I have to phone? I will end up with a contract I don't want.

Re: Returns process

caesarome — Wed, 22 Apr 2026 12:09:11 GMT

@Nostradamus666

Try filling in this form to register a complaint:

https://www.sky.com/help/complaints

Re: Returns process

Brill+Gill — Fri, 24 Apr 2026 08:21:42 GMT

Hi @Nostradamus666, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Returns process

Nostradamus666 — Sun, 26 Apr 2026 10:20:18 GMT

I keep being told someone will send a returns label and then nothing happens. I am stuck with an item I don't want and paying for a contract I don't want. This is appalling.

Re: Returns process

PandJ2020 — Sun, 26 Apr 2026 10:51:08 GMT

@Nostradamus666 wrote:
I keep being told someone will send a returns label and then nothing happens. I am stuck with an item I don't want and paying for a contract I don't want. This is appalling.

Did you engage with the chat with Sky?

Re: Returns process

Nostradamus666 — Sun, 26 Apr 2026 12:16:01 GMT

I have tried every avenue. I don't know what has happened to Sky, but outsourcing is a major problem.

Re: Returns process

caesarome — Sun, 26 Apr 2026 12:18:09 GMT

What was you told on the chat ?

Did you put in a complaint ?

Re: Returns process

Nostradamus666 — Sun, 26 Apr 2026 13:14:20 GMT

I was told initially that a return label was in the post. The second and third time, I was told an email would be sent. I am still waiting. It seems you can't speak to someone in this country. No disrespect to the agents overseas, but they're working off a script. Their command of English isn't good. You have to spell everything out, adding to the frustration.