topic Activating sim in Sky Mobile

Activating sim

Mary+gorman — Sun, 26 Apr 2026 08:13:54 GMT

Please help I'm trying to activate a new sim however when it prompts me to add postcode I'm getting an error saying plz add valid uk postcode but I am in Ireland

Re: Activating sim

caesarome — Sun, 26 Apr 2026 08:32:48 GMT

@Mary+gorman

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Activating sim

Danz994 — Sun, 26 Apr 2026 09:32:10 GMT

Good Morning @caesarome Thanks for making us aware of this. I'll send @Mary+gorman an invite now and we can assist further. Thanks, Danielle