topic Re: Incorrect bill in Sky Mobile

Incorrect bill

Hannah226 — Sat, 25 Apr 2026 13:19:25 GMT

My bill was significantly higher this month but I can't work out why. I recently swapped my phone but the credit agreement was paid off .
I had to pay £12 up front and then my monthly bill for the phone is £25 however I've been charged £48

Re: Incorrect bill

Daniel0210 — Sat, 25 Apr 2026 13:24:11 GMT

@Hannah226

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs.

An increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending.

Only 01, 02, 03 and UK 07 mobile numbers are inclusive.

Re: Incorrect bill

PandJ2020 — Sat, 25 Apr 2026 13:45:52 GMT

The bill will be fully itemised. It's possible another payment for the swap phone was collected?