topic Re: eSIM to physical sim in Sky Mobile

eSIM to physical sim

Harley956 — Sat, 25 Apr 2026 09:54:05 GMT

I recently swapped from an eSIM to a physical sim due to some technical issues. I followed all the steps to activate the physical sim but now nothing seems to be working and I have no service. I contacted sky and they adviced me to switch my phone off, take out the sim wait a few moments then re instert it and restart the phone. I did that and nothing worked, I also reset all network settings and still noth8ng seems to be working,

Re: eSIM to physical sim

63johnw — Sat, 25 Apr 2026 10:28:03 GMT

Hi @Harley956

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: eSIM to physical sim

Brill+Gill — Sat, 25 Apr 2026 10:35:37 GMT

Thanks for escalating this @63johnw. We’ve sent @Harley956 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.