Help with product

Amber100 — Fri, 24 Apr 2026 19:16:12 GMT

I tried to take an Apple Watch out it was accepted then got cancelled

Re: Help with product

PandJ2020 — Fri, 24 Apr 2026 19:20:47 GMT

@Amber100 wrote:
I tried to take an Apple Watch out it was accepted then got cancelled

Sounds like the credit check failed. You'll have to call Sky to see, us other customers here cannot help.

Re: Help with product

caesarome — Fri, 24 Apr 2026 19:27:12 GMT

@Amber100

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

As Sky are not allowed to access your credit records all they can say is the reason for the cancellation so if you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.

topic Help with product in Sky Mobile

Help with product

Re: Help with product

Re: Help with product