topic I haven't felt this stressed in year in Sky Mobile

E sim failed to activate

Liam162 — Fri, 17 Apr 2026 21:17:39 GMT

Just wondering if this is common?

Unfortunately your eSIM has failed to activate. We're investigating the issue and will get you up and running as soon as possible.

If we're unable to activate you, we'll be in touch within 48 hours with information about what to do next.

Thanks,

Re: E sim failed to activate

63johnw — Sat, 18 Apr 2026 06:00:19 GMT

Hi @Liam162 have you checked here.

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

Re: E sim failed to activate

Liam162 — Sat, 18 Apr 2026 08:39:28 GMT

The problem seems to be my phone is not compatible with an e sim.

I have a Google pixel 6a

How do I let sky know this, so they can post me a SIM?

Re: E sim failed to activate

63johnw — Sat, 18 Apr 2026 08:47:10 GMT

You will need to call them @Liam162

Re: E sim failed to activate

Liam162 — Thu, 23 Apr 2026 15:10:33 GMT

I called them on the weekend and they said they're sending me an SIM , now I'm talking to them in some kind of chat feature and they're asking so I want to join sky mobile

The whole experience seems very confusing for me

Re: E sim failed to activate

Liam162 — Thu, 23 Apr 2026 15:11:54 GMT

Also tried phoning them but it seems a different country, they can't seem to understand me and I can't seem to understand them

Re: E sim failed to activate

63johnw — Thu, 23 Apr 2026 15:16:44 GMT

Hi @Liam162 just order one from here but make sure you choose a physical sim.

https://www.sky.com/shop/mobile/plans/

I haven't felt this stressed in year

Liam162 — Fri, 24 Apr 2026 13:45:04 GMT

I tried to join sky mobile on Friday, using some sort of e sim.

On Saturday I managed to speak to someone in a different country about the e sim.

Eventually they told me they're sending me a SIM.

I cancelled my other network.

The sim didn't arrive.

Yesterday I managed to speak to someone on sort sort of typing chat

They said I'm not registered with sky.

I joined another network , today I got a bill from sky for sky mobile, but I'm not using sky mobile

I have a headache with it all, is this normal ?

Re: I haven't felt this stressed in year

Daniel0210 — Fri, 24 Apr 2026 13:49:22 GMT

@Liam162

I have moved your latest post into the thread on this subject you started last week so we have the benefit of some history to this.