topic Changing phone number in Sky Mobile

Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:17:09 GMT

Recently got my new iPhone.
trying to transfer my old number. But in my account it says it transferring.
however I haven't provided what the number is, haven't provide me pac number.
what's going on. Want to use my new phone.

Re: Changing phone number

PandJ2020 — Fri, 24 Apr 2026 08:18:19 GMT

To transfer a number you need to get a PAC code from your previous (non-Sky) provider. Have you obtained that yet?

Re: Changing phone number

63johnw — Fri, 24 Apr 2026 08:19:09 GMT

Hi @Adaml1 your post isn't very clear, you have a new phone from sky ? You are transferring your number to that new phone ? Are you transferring from a different network or is your old sim with sky ?

Re: Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:19:14 GMT

I have the PAC number. But it doesn't allow me to upload it anywhere on my account.

Re: Changing phone number

PandJ2020 — Fri, 24 Apr 2026 08:20:16 GMT

@Adaml1 wrote:
I have the PAC number. But it doesn't allow me to upload it anywhere on my account.

Ok. Just to confirm this PAC is not from Sky?

Re: Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:21:02 GMT

Correct it's from a different provider

Re: Changing phone number

63johnw — Fri, 24 Apr 2026 08:21:47 GMT

Have you activated a sky sim first @Adaml1 as you need to do that before you can use a PAC.

Re: Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:22:31 GMT

Yes new phone from sky.
want to transfer my number from different provider.
but in my account it says it is transferring. But I haven't even uploaded my PAC code

Re: Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:23:23 GMT

Yes, I'm on my new phone now. Can make calls and texts etc on it. Just want to change to my old number

Re: Changing phone number

63johnw — Fri, 24 Apr 2026 08:23:47 GMT

Have you activated your sky sim @Adaml1 ?

Re: Changing phone number

63johnw — Fri, 24 Apr 2026 08:24:42 GMT

Have a look here @Adaml1

https://www.sky.com/help/articles/sky-mobile-keep-your-number

Re: Changing phone number

Adaml1 — Fri, 24 Apr 2026 08:26:43 GMT

Just tried that.
hopefully that'll work. Thank you

Re: Changing phone number

63johnw — Fri, 24 Apr 2026 08:28:32 GMT

Bear in mind @Adaml1 porting doesn't happen at weekends so as you have given Sky your PAC today it will be Monday or possibly Tuesday before the port completes.