topic Re: No Service in Sky Mobile

No Service

Rach558 — Thu, 23 Apr 2026 13:24:07 GMT

Iphone 13. Have just been using overseas on Roaming and now that we are back in the UK I cannot get on the internet unless in a wifi zone. Message coming up is "You are not connected to the internet" and there is no carrier appearing on the top right of screen, any ideas?

Have toggled airplane mode, have toggled mobile data, rebooted...help

Re: No Service

Daniel0210 — Thu, 23 Apr 2026 13:28:46 GMT

@Rach558

If you've very recently returned from abroad try this...

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: No Service

Rach558 — Thu, 23 Apr 2026 13:32:59 GMT

Hi Daniel

THanks for the quick response, when i go settings, mobile service, sim app;licaitons, the only options (under sky menu) is roaming and within the roaming bbutton is

(Primary) roaming

Automatic

SKy settings

Partner settings

If i click on Automatic is says "Already Active"

Re: No Service

PandJ2020 — Thu, 23 Apr 2026 13:33:56 GMT

SIM application probably set to 'Roaming'.

Change it in your settings.