topic Re: Running two contracts in Sky Mobile

Running two contracts

Juliesparkes — Thu, 23 Apr 2026 02:50:49 GMT

I currently have two mobile contracts due to a early upgrade and I would like to know when my old device contract runs out so that I can send my old device back as I am paying for the two contracts?

Re: Running two contracts

PandJ2020 — Thu, 23 Apr 2026 06:55:37 GMT

When you upgrade (swap) you return the old device to pay off the remaining credit (subject to condition).

If you continue paying then it becomes yours and you don't have to send it back...

if you just purchased a new phone (instead of a swap) then you have two phones and cannot return the old one.

Re: Running two contracts

Juliesparkes — Thu, 23 Apr 2026 08:01:46 GMT

So it was a early upgrade and the person i spoke to suggested keep the contracts for both phone and when my old phone contract runs out then send the old phone back so my query is what date do I have to return my old phone?

Re: Running two contracts

daveNOS — Thu, 23 Apr 2026 08:15:19 GMT

@Juliesparkes wrote:
Hi
So it was a early upgrade and the person i spoke to suggested keep the contracts for both phone and when my old phone contract runs out then send the old phone back so my query is what date do I have to return my old phone?

@Juliesparkes You can only return the device as part of a swap, once you've paid it off/contract has ended you can't/don't need to reurn it.

Re: Running two contracts

Juliesparkes — Thu, 23 Apr 2026 08:22:33 GMT

I was told when on the phone to return it when my old contract runs out so they can check the phone over then they will decide how much its worth ?

Re: Running two contracts

63johnw — Thu, 23 Apr 2026 08:39:14 GMT

Hi @Juliesparkes they may be referring to this, it's nothing to do with your new contract.

https://www.skytradein.co.uk

Re: Running two contracts

PandJ2020 — Thu, 23 Apr 2026 08:46:18 GMT

@Juliesparkes wrote:
So it was a early upgrade and the person i spoke to suggested keep the contracts for both phone and when my old phone contract runs out then send the old phone back so my query is what date do I have to return my old phone?

It wasn't an upgrade (swap) then. You (simply) purchased a new device - thus why you have 2 contracts.

The normal process is to swap where you receive a new device and then send your old device back to clear the outstanding credit (thus leaving 1 contract). However, if it was an 'early' upgrade then it was almost certain the residual value of the old device would not cover the outstanding credit and you would have had a large immediate bill to pay. That may be why it was suggested not to 'swap'.

You may have avoided the large one-off payment but are now paying for 2 devices. It will be too late to 'swap' now so you have a decision to make. You can sell the old device at any time but you are still liable for the outstanding credit. (You can use the proceeds to reduce/clear that balance).

If you keep paying for the device until completion then you own it. You can then do what you want with it...

Re: Running two contracts

Juliesparkes — Thu, 23 Apr 2026 11:58:45 GMT

But I'm still paying monthly for two contracts why is that ?

Re: Running two contracts

caesarome — Thu, 23 Apr 2026 12:01:13 GMT

@Juliesparkes

What devices do you have on your account ?

Re: Running two contracts

63johnw — Thu, 23 Apr 2026 12:08:57 GMT

@Juliesparkes wrote:
But I'm still paying monthly for two contracts why is that ?

You will continue paying until your contract for the old phone finishes, check your payment history to see when it will be finished @Juliesparkes or sell the old one and use that to pay off what's left on the old contract.

Re: Running two contracts

PandJ2020 — Thu, 23 Apr 2026 13:30:09 GMT

@Juliesparkes wrote:
But I'm still paying monthly for two contracts why is that ?

I explained in detail in my post.

But simply, you have purchased two as it stands.

Re: Running two contracts

Juliesparkes — Thu, 23 Apr 2026 13:33:12 GMT

I was told on the phone that as long as 8t was in good condition sky would take it back and whatever it is worth will cone off the remaining balance

Re: Running two contracts

63johnw — Thu, 23 Apr 2026 13:48:32 GMT

This has been explained @Juliesparkes that is called a swap and you should have completed that at the time of placing your order and sent your old phone back within two weeks of receiving the new phone. It looks like your options now are pay for 2 contracts or sell the old phone and use that to pay off what's left on the old contract if it's enough.

Re: Running two contracts

SKY1992bf — Thu, 23 Apr 2026 14:07:08 GMT

@Juliesparkes It would seem you have been misinformed by sky

Sky will only give you a valuation on your old phone if you initiate a swap when you place an order for a new phone

if you ordered the new phone without initiating a swap then you are liable for the two contracts I'm afraid

Re: Running two contracts

PandJ2020 — Thu, 23 Apr 2026 14:17:11 GMT

@Juliesparkes wrote:
I was told on the phone that as long as 8t was in good condition sky would take it back and whatever it is worth will cone off the remaining balance

Yes, you can still do that - but only for swapping for another device. (So you'd still have 2)

As it stands you have 2 phones, 2 contracts. The options have been given several times now.

Alternatively, if you think you've been 'misled' by Sky then start a complaint.

Re: Running two contracts

Juliesparkes — Sat, 25 Apr 2026 20:30:58 GMT

Thank you

How do I start a complaint please?

Re: Running two contracts

caesarome — Sat, 25 Apr 2026 20:58:01 GMT

@Juliesparkes

You can fill in this form to put in a complaint:

https://www.sky.com/help/complaints

Re: Running two contracts

Juliesparkes — Mon, 27 Apr 2026 01:40:12 GMT

Sky sent me the box to return my old phone and I asked when do I need to send my old phone he said sky would let me know