topic Replacement sim card in Sky Mobile

Replacement sim card

graham+the+blade. — Wed, 22 Apr 2026 20:36:36 GMT

I have now been waiting three weeks for a replacement sim card after 4 separate phone calls of which each one has been to a asian call centre.

I have been in contact again tonight and got transferred from Asia to Bulgaria to confirm my details and complaint and then transfered back to Asia.

I cannot use my phone for calls or Internet and I am getting so annoyed because I am paying for a service I can't access, also I have tried my sim card in another phone and it still doesn't work.

Re: Replacement sim card

caesarome — Wed, 22 Apr 2026 21:07:14 GMT

@graham+the+blade.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Replacement sim card

_Claire — Thu, 23 Apr 2026 09:09:39 GMT

Thanks for escalating this @caesarome We’ve sent @graham+the+blade. an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Replacement sim card

Jaxja — Thu, 09 Jul 2026 23:50:52 GMT

I'm having the same trouble. I've waited 10 days so far for replacement sim seriously thinking of leaving sky as they do not provide the service required and paid for