topic Re: Poggybank in Sky Mobile

Poggybank

Joolie+woolie — Wed, 22 Apr 2026 13:25:24 GMT

Hi was advised to delete and reinstall my sky app as it wasn't working, but all my piggybank rewards have dissappeared and I had quite a few! Been couple of days, don't wanna have to speak to someone at sky 😆 help please !

Re: Poggybank

63johnw — Wed, 22 Apr 2026 13:33:46 GMT

Hi @Joolie+woolie not sure what you mean by piggybank rewards ?

Re: Poggybank

Joolie+woolie — Wed, 22 Apr 2026 14:47:13 GMT

Sky piggybank where you can roll unused data

Re: Poggybank

63johnw — Wed, 22 Apr 2026 14:51:13 GMT

Sorry @Joolie+woolie still a bit unsure what you mean ? Are you saying you can't access your piggybank to roll data to your sim ? Are you using the my sky app ? Is it the same online ?

Re: Poggybank

Joolie+woolie — Wed, 22 Apr 2026 14:54:58 GMT

Yes exactly that

Re: Poggybank

63johnw — Wed, 22 Apr 2026 14:56:12 GMT

What happens if you use the link in here @Joolie+woolie ?

https://www.sky.com/help/articles/sky-mobile-sky-piggybank

Re: Poggybank

Joolie+woolie — Wed, 22 Apr 2026 14:58:00 GMT

I get a 'whoops, there's been an error' message

Re: Poggybank

63johnw — Wed, 22 Apr 2026 14:59:45 GMT

@Joolie+woolie

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Poggybank

LauraMac38 — Wed, 22 Apr 2026 15:02:13 GMT

Thanks @63johnw for escalating this. We’ve sent @Joolie+woolie an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.