topic Re: Confirmation email in Sky Mobile

Confirmation email

Kaci3 — Wed, 22 Apr 2026 09:35:31 GMT

I placed an order for a bill pay phone I paid the upfront payment and got no confirmation email, the upfront payment is still pending.

Re: Confirmation email

Daniel0210 — Wed, 22 Apr 2026 10:43:05 GMT

@Kaci3

When did you place the order?

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).

Re: Confirmation email

Kaci3 — Wed, 22 Apr 2026 10:59:55 GMT

Hi,

I placed the order at around 6am this morning, I haven't received any emails from them as of yet.

Re: Confirmation email

caesarome — Wed, 22 Apr 2026 12:06:43 GMT

@Kaci3

If nothing appears here:

https://www.sky.com/ordertracking

Then check back again tomorrow as it might be the credit checks are ongoing.