topic Mobile Sim in Sky Mobile

Mobile Sim

Suzieclare — Tue, 21 Apr 2026 10:35:38 GMT

I pay £11 each month for my mobile sim only contract but I cannot find my mobile phone information with Sky. I would like to be able to access my account. Please can you help?

Re: Mobile Sim

caesarome — Tue, 21 Apr 2026 10:47:41 GMT

@Suzieclare

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile Sim

Brill+Gill — Tue, 21 Apr 2026 10:48:58 GMT

Thanks for escalating this @caesarome. We’ve sent @Suzieclare an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.