topic Mobile phone in Sky Mobile

Mobile phone

carleyslater — Sun, 19 Apr 2026 09:13:36 GMT

I recently bought the new mobile phone from you and I am having trouble charging it. It's not charging and I've bought five different leads for it dry and it's still not charging

Re: Mobile phone

caesarome — Sun, 19 Apr 2026 09:15:30 GMT

@carleyslater

You purchased the phone from Sky as we are customers here who help each other so this link explains the repair process:

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Mobile phone

twilight+princess — Sun, 19 Apr 2026 11:48:52 GMT

Have you tried a different charger?
What device is having the problem?

Re: Mobile phone

Philip1953 — Sun, 19 Apr 2026 13:20:53 GMT

I had a similar issue with Samsung A36. I was about to return it to Sky when I tried the cable supplied with the phone through a new multi port plug from amazon. It immediately started fast charging Look for USB plug with 2 x USB c ports and 2 x USB 3.0 ports, around £8. Hope this helps