https://helpforum.sky.com/t5/Sky-Mobile/Swap-upgrade-issue/m-p/5257201#M290416 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664650">@Al108</a>&nbsp;you need to call sky to arrange a return. Yes you can use the package that it came in but you need a label from sky with correct address and code (your details). If you apply for another device you will be credit checked again. It takes about 2-4 weeks for returns to be processed.&nbsp;</P> Sun, 19 Apr 2026 06:30:10 GMT 63johnw 2026-04-19T06:30:10Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-upgrade-issue/m-p/5257166#M290407 <P>Hope someone can help! I recently did a swap upgrade and I'm well within my 14 day period to return but how do I process sending back my new device because I don't like it? Can I send it back in the package it came in? How long will it take before I can swap to the other device I want&nbsp;</P> Sat, 18 Apr 2026 22:12:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-upgrade-issue/m-p/5257166#M290407 Al108 2026-04-18T22:12:22Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-upgrade-issue/m-p/5257201#M290416 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664650">@Al108</a>&nbsp;you need to call sky to arrange a return. Yes you can use the package that it came in but you need a label from sky with correct address and code (your details). If you apply for another device you will be credit checked again. It takes about 2-4 weeks for returns to be processed.&nbsp;</P> Sun, 19 Apr 2026 06:30:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-upgrade-issue/m-p/5257201#M290416 63johnw 2026-04-19T06:30:10Z