topic Re: Sky mobile credit owed following plan cancellation-help please in Sky Mobile

Sky mobile credit owed following plan cancellation-help please

Boydsmad — Fri, 17 Apr 2026 13:30:12 GMT

Having read other posts on the forum could I please request some help expediting my Sky Mobile plan credit amount due to me, following my move to a different provider?

The plan is cancelled as of Wednesday (15th), the card is still active on the account and I would like to remove the card from the plan fairly soon, certainly within a couple of weeks if possible.

iIf it's not possible for anyone in the Community to request this is dealt with faster than 6 weeks, I will just lose the money, it's only £5odd, but in principle I would prefer it back after the recent hassles I've had.

Thank you in advance of any help.

Re: Sky mobile credit owed following plan cancellation-help please

PandJ2020 — Fri, 17 Apr 2026 13:40:37 GMT

@Boydsmad wrote:
I will just lose the money

You won't 'lose it'.

Is your account showing in credit?

Re: Sky mobile credit owed following plan cancellation-help please

Boydsmad — Fri, 17 Apr 2026 13:43:26 GMT

Yes its in credit. Only about £5.35.

I have read it can take up to 6 weeks, so when I said I'd just lose it I mean I would just forget it, as I'd prefer to remove the credit card if it took that long.

Thanks for your response.

Re: Sky mobile credit owed following plan cancellation-help please

caesarome — Fri, 17 Apr 2026 15:09:37 GMT

@Boydsmad

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky mobile credit owed following plan cancellation-help please

Boydsmad — Fri, 17 Apr 2026 15:13:31 GMT

Thanks very much, I'll watch out for it.

Re: Sky mobile credit owed following plan cancellation-help please

ItWasAllMichele — Fri, 17 Apr 2026 17:11:35 GMT

Thanks for escalating this @caesarome We’ve sent an invite to chat to @Boydsmad

Please be aware conversations automatically close if there is no response within 48 hours.