topic Re: Mobile query in Sky Mobile

Mobile query

JaneGatdeb — Fri, 17 Apr 2026 12:35:29 GMT

I've been billed for £255.54 on 16th April 2026, saying it's a first payment and I don't know what it's for. I haven't bought a new phone or increased my data since last year.

Re: Mobile query

GD1 — Fri, 17 Apr 2026 12:39:18 GMT

@JaneGatdeb Do any devices show on your account? Has a device been ordered at all there?

Re: Mobile query

caesarome — Fri, 17 Apr 2026 12:44:06 GMT

@JaneGatdeb

Have you had anything like a mobile or tablet turn up at your home that you did not order !

Does this payment show on your bill that you can view via the MySky app ?

Re: Mobile query

twilight+princess — Fri, 17 Apr 2026 12:48:44 GMT

Have you recently received a call claiming to be from sky & offering 40% off your bills or saying you're due a refund with an offer of a free tablet/phone?