topic Re: Physical SIM broken and want esim in Sky Mobile

Physical SIM broken and want esim

cardiffswade — Fri, 17 Apr 2026 11:03:59 GMT

I have been sent a sim that got damaged in the orocess of change and doesn;t fit my iphonw 17. I have tried to switch to esim but its not sending me the code for the verification so I can't do anything

Re: Physical SIM broken and want esim

caesarome — Fri, 17 Apr 2026 12:04:42 GMT

@cardiffswade

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Physical SIM broken and want esim

Danz994 — Fri, 17 Apr 2026 12:32:40 GMT

Good Afternoon @caesarome Thanks for making us aware of this. I'll send @cardiffswade an invite now and we can assist further. Thanks, Danielle