topic physical Simm will not activate in Sky Mobile

physical Simm will not activate

REH1 — Thu, 16 Apr 2026 17:52:10 GMT

I bought a Apple 17 pro, was told the e simm would activate, it didnt . I was then sent a physical simm, I followed the instructions on the simm card and it took me to an e simm activation instead which did not work. I was put in touch with an engineer who told me to delete the e simm on the phone which I have done and now it will not make or recieve calls or texts.

This is the third week I have had this phone, I have been billed for something that doesnt work

I work 8-6 and live in an area with limited coverage.

The engineer took my activation code when I messaged him but still no working phone 😡

Re: physical Simm will not activate

Danz994 — Fri, 17 Apr 2026 09:12:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: physical Simm will not activate

REH1 — Mon, 20 Apr 2026 05:38:18 GMT

Thank you, we did eventually get through to a lovely lady who was able to fix it for us

Re: physical Simm will not activate

arcadeavenger — Mon, 20 Apr 2026 09:22:29 GMT

Hi @REH1 it's great to see you managed to get things sorted. If you need anything else, let us know. Take care, Becca.