topic Credit agreements in Sky Mobile

Credit agreements

Katie162022 — Thu, 16 Apr 2026 07:08:55 GMT

When I try to sign my credit agreements for my new phone I purchased, it's saying my billing details isn't the one that's on record & I don't know how it isn't

Re: Credit agreements

63johnw — Thu, 16 Apr 2026 07:34:36 GMT

Hi @Katie162022

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit agreements

LJB-C — Thu, 16 Apr 2026 09:19:01 GMT

Thanks for escalating this @63johnw. We’ve sent @Katie162022 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.