topic Re: Contract agreements in Sky Mobile

Contract agreements

LaraMakinde — Wed, 15 Apr 2026 15:51:15 GMT

I've ordered a new tablet but haven't received the agreement that has to be signed

Re: Contract agreements

63johnw — Wed, 15 Apr 2026 16:02:58 GMT

Hi @LaraMakinde anything showing here?

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Contract agreements

LaraMakinde — Wed, 15 Apr 2026 16:05:55 GMT

Hi. Thanks for that but there's no agreement in that section of my account. It's like the order didn't happen 😕

Re: Contract agreements

caesarome — Wed, 15 Apr 2026 16:20:01 GMT

@LaraMakinde

When did you order it so was it earlier today ?

Re: Contract agreements

LaraMakinde — Wed, 15 Apr 2026 16:22:10 GMT

Hi. The order was placed yesterday. I received the confirmation email but the agreement never made it to my account.

Re: Contract agreements

caesarome — Wed, 15 Apr 2026 16:29:28 GMT

@LaraMakinde

I take it there is nothing in your message centre here:

https://www.sky.com/mymessages

If not have you been sent any emails from Sky after you placed the order ?

Re: Contract agreements

LaraMakinde — Wed, 15 Apr 2026 16:34:03 GMT

No. Nothings there. I do have the emails showing that I actually did place the order. I've tried calling but no joy. I just can't figure out what's going on. Thanks for your suggestion.

Re: Contract agreements

63johnw — Wed, 15 Apr 2026 16:44:16 GMT

@LaraMakinde

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Contract agreements

Brill+Gill — Wed, 15 Apr 2026 17:02:33 GMT

Thanks for escalating this @63johnw. We’ve sent @LaraMakinde an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Contract agreements

LaraMakinde — Wed, 15 Apr 2026 17:29:44 GMT

Thanks for your help