topic Re: Linking Sky Mobile in Sky Mobile

Linking Sky Mobile

Danielle3003 — Wed, 15 Apr 2026 10:03:39 GMT

Hello! My sky app used to be solely for my mobile device only and not TV package etc. Somehow the TV package has taken over and I cannot view my mobile details on the app anywhere. It has completly disaperred. I have tried to unlink and re link but nothing is working - can any one help please 🙂 Thanks

Re: Linking Sky Mobile

63johnw — Wed, 15 Apr 2026 11:17:28 GMT

Hi @Danielle3003

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Linking Sky Mobile

Jason- — Wed, 15 Apr 2026 11:34:37 GMT

Hello @63johnw, thanks for flagging this with us. We'll send @Danielle3003 an invite now and we can put them in touch with the best team to help get their Sky iD issue resolved 👍🏻

Thanks, Jason-