topic I have no text calls or 5g. in Sky Mobile

I have no text calls or 5g.

Jordanreanne — Wed, 15 Apr 2026 11:03:00 GMT

I set my phone up over a month ago and it gave me a primary and secondary number but they where the same number that had been moved over from my old provider. I had issues then with calls not going through but it was manageable and as it's impossible to get through to sky. It got worse the other day and I was not receiving iMessages rant would receive some but not others but they where all coming through on my watch. My partner tried to fix it and deleted the secondary number and now I have no calls, texts or 5g

Re: I have no text calls or 5g.

63johnw — Wed, 15 Apr 2026 11:23:23 GMT

Hi @Jordanreanne

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I have no text calls or 5g.

Jason- — Wed, 15 Apr 2026 11:39:47 GMT

Hello @63johnw , thanks for making us aware of this. I'll be sure to drop @Jordanreanne an invite now and we can help them with their Sky Mobile issue 👍🏻

Thanks, Jason-