topic Mo Mobile Signal away from WiFi in Sky Mobile

Mo Mobile Signal away from WiFi

Sooze62 — Wed, 15 Apr 2026 06:07:18 GMT

I live in East Yorkshire & recently joined Sky Mobile. I only have 4G away from a WiFi connection & am unable to make or receive calls or texts.
I rang Sky & they said it's a mast problem & should be fixed within 3-5 working days.
from what I've seen on here it seems to be an ongoing problem, am I right?? Should I stick with Sky mobile??
Thanks for any input

Re: Mo Mobile Signal away from WiFi

Daniel0210 — Wed, 15 Apr 2026 06:25:55 GMT

@Sooze62

Sky don't own or maintain any masts so you and others nearby are going to be waiting for a third party repair. There's a good chance other providers also use that same mast so the issue won't only be affecting Sky mobile customers.

Re: Mo Mobile Signal away from WiFi

Sooze62 — Wed, 15 Apr 2026 06:43:45 GMT

I'm just wondering how long this problem has been ongoing. Is it worth paying for a service I'm not receiving??

Re: Mo Mobile Signal away from WiFi

Daniel0210 — Wed, 15 Apr 2026 06:47:34 GMT

@Sooze62

Well you can't withhold payment but when the mast has been repaired call Sky and see if they'll credit your Sky Mobile account for the time you've had a limited service but they're under no obligation to do so.

Re: Mo Mobile Signal away from WiFi

63johnw — Wed, 15 Apr 2026 06:54:55 GMT

Hi @Sooze62 any issues should show here and you should be able to sign up for updates.

https://www.sky.com/help/articles/service-status-sky-mobile