topic Re: Iphone15 in Sky Mobile

Iphone15

Sadie7561 — Mon, 13 Apr 2026 21:52:42 GMT

I have tried and tried and tried again to put my link of the ID for my phone bank details direct debit details saying birthday and it's still not working

Re: Iphone15

caesarome — Mon, 13 Apr 2026 22:04:41 GMT

@Sadie7561

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Iphone15

Jason- — Tue, 14 Apr 2026 07:23:12 GMT

Good Morning @caesarome, thanks for escalating this to us. We'll drop @Sadie7561 so we can put them in touch with the best team who can help with this Sky iD issue 👍🏻

Thanks, Jason-