https://helpforum.sky.com/t5/Sky-Mobile/Dater/m-p/5253086#M289924 Hi ive just dropped into my account to check .And looked for my husband .and noticed my piggyback as dropped alot .and won't to know why ive lost 3/4 of my piggyback thanks Message if you can inbox Tue, 14 Apr 2026 01:55:15 GMT Traceym1 2026-04-14T01:55:15Z https://helpforum.sky.com/t5/Sky-Mobile/Dater/m-p/5253086#M289924 Hi ive just dropped into my account to check .And looked for my husband .and noticed my piggyback as dropped alot .and won't to know why ive lost 3/4 of my piggyback thanks Message if you can inbox Tue, 14 Apr 2026 01:55:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Dater/m-p/5253086#M289924 Traceym1 2026-04-14T01:55:15Z https://helpforum.sky.com/t5/Sky-Mobile/Dater/m-p/5253095#M289925 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386831">@Traceym1</a>&nbsp;</P> <P><SPAN>Probably due to the data being over 12 months old.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data over 12 months old is removed. Your bill should show this transaction.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Customers were made aware of this change in the April 2024 price change letters/emails but it came into effect in the summer of 2025 which may be why quite a few customers forgot it was going to happen.&nbsp;</SPAN></P> Tue, 14 Apr 2026 04:11:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Dater/m-p/5253095#M289925 Daniel0210 2026-04-14T04:11:44Z