topic Re: Sky Mobile Review in Sky Mobile

Sky Mobile Review

O3 — Mon, 30 Mar 2026 09:57:38 GMT

If endurance were an Olympic sport, Sky Mobile customer service would have trained me for gold.

Three years ago, I purchased an iPad through them. Two years in—without misuse, damage, or any fault on my part—it simply stopped working. A manufacturer issue, plain and simple. What followed has been a nine-month masterclass in how not to treat a customer.

After sending the device to their repair centre, I am still left with the same faulty iPad Pro and a company unwilling to take responsibility. No replacement, no resolution—just a repeated shrug in corporate form: “You don’t have AppleCare.” Conveniently ignoring the fact that under the Consumer Rights Act 2015, they are very much obliged to assist.

But the real spectacle? The customer service.

I have been put on hold only to have calls mysteriously drop. I have been “transferred” so many times I suspect I’ve toured every department in the organisation—often without warning. On one particularly memorable day, I spoke to twelve different people, none of whom could solve the issue, but all of whom were very capable of passing me along like a particularly unwanted parcel.

The pattern is almost impressive:

“I’m just going to put you on hold” — translation: you’re about to start over with someone new who knows nothing about your case.

It’s not just inefficient—it feels engineered. A system seemingly designed to exhaust customers into giving up rather than helping them reach a fair outcome.

For a company of this size, the lack of accountability is staggering. The experience has been frustrating, time-consuming, and frankly unacceptable. What should have been a straightforward resolution has turned into a drawn-out battle.

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Re: Sky Mobile Review

xjarleyx — Mon, 13 Apr 2026 23:02:35 GMT

I am having the same issue except my iPad is only a couple of months old. Refuse to replace, said no fault found, passed round to every department going, lied to and spoken to like I am sort of idiot. I refuse to pay over £1200 for a faulty item. I shall be fighting Sky all the way.

Re: Sky Mobile Review

PandJ2020 — Tue, 14 Apr 2026 06:31:37 GMT

Take the device to an Apple Store and get their opinion.

Remember, there's a big difference before and after 6 months old in terms on the onus to prove faults.

Re: Sky Mobile Review

twilight+princess — Tue, 14 Apr 2026 09:34:05 GMT

@O3 You would need to take it to an Apple Store to have their Genius Bar examine the iPad, if they confirm a manufacturing fault then you can use the consumer rights act. The onus is on the buyer to prove there's a fault.
What's the problem with the iPad?

@xjarleyx What exactly is the problem with your iPad?