topic Re: eSIM not showing in account in Sky Mobile

eSIM not showing in account

SLanton — Mon, 13 Apr 2026 19:04:32 GMT

I've done the request to change my SIM card to an eSIM.

Ive received my confirmation code email to activate.

No eSIM showing on my account to activate.

Re: eSIM not showing in account

caesarome — Mon, 13 Apr 2026 21:05:54 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: eSIM not showing in account

Jason- — Tue, 14 Apr 2026 07:19:12 GMT

Good Morning @caesarome, thanks for escalating this to us. We'll be sure to drop @SLanton an invite and we can get this eSIM issue sorted 👍🏻

Cheers, Jason-