topic Re: Binned my return cardboard package in Sky Mobile

Binned my return cardboard package

LeanneCooper — Mon, 13 Apr 2026 15:53:30 GMT

How can I return my old device if I've binned my cardboard return package with instructions

Re: Binned my return cardboard package

caesarome — Mon, 13 Apr 2026 15:57:59 GMT

You can use any packaging you have or can get hold off and unless it is a mobile device that you are returning from everything else you can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Make sure when you send this off that you keep the recipet you are given as it contains the tracking details so keep hold off this for at least a year.

Re: Binned my return cardboard package

LeanneCooper — Mon, 13 Apr 2026 16:00:02 GMT

Thank you. It is an old mobile device as I've just had my new one delivered

Re: Binned my return cardboard package

PandJ2020 — Mon, 13 Apr 2026 16:01:47 GMT

@LeanneCooper wrote:
Thank you. It is an old mobile device as I've just had my new one delivered

If it's a swap return you may have to call Sky to get the correct packaging. (The return link above is not for mobiles)

Re: Binned my return cardboard package

caesarome — Mon, 13 Apr 2026 16:07:50 GMT

@LeanneCooper

Then you will need to call Sky on 150 so they can get some more sent out to you.