topic Issue Receiving Two-Step Verification Text Messages in Sky Mobile

Issue Receiving Two-Step Verification Text Messages

Tatenda — Mon, 13 Apr 2026 10:40:05 GMT

Dear Sky Mobile Support Team,

I hope you are well.

I am writing to report an issue with my mobile number, as I am currently not receiving two-step authentication (2FA) verification text messages. This is preventing me from accessing certain accounts and services that rely on SMS verification.

I have confirmed that my phone has signal, can send and receive regular messages, and does not have any obvious settings blocking these texts. However, verification codes from various services are not coming through.

Could you please investigate whether there may be an issue with my number, such as message filtering or blocking of short-code or automated messages? I would appreciate any assistance in resolving this as soon as possible.

Please let me know if you require any further details from me.

Thank you for your help.

Kind regards,

Tatenda Chibondo

Re: Issue Receiving Two-Step Verification Text Messages

PandJ2020 — Mon, 13 Apr 2026 11:14:38 GMT

@Tatenda wrote:
Dear Sky Mobile Support Team,

Nope - this is primarily a customer helps customer forum.

What did Sky say when you reported this issue directly to them?

Any mast issues showing: https://www.sky.com/help/articles/service-status-sky-mobile

Re: Issue Receiving Two-Step Verification Text Messages

SJ011 — Wed, 29 Apr 2026 06:37:38 GMT

I have the same problem.

Any help?