topic Re: Sim card in Sky Mobile

Sim card

Julieag72 — Mon, 01 Dec 2025 19:30:23 GMT

Hi it was saying my 2 sim cards were out for delivery today and haven't received them

Re: Sim card

caesarome — Mon, 01 Dec 2025 19:33:23 GMT

If it says they have been dispatched this means that have now been handed over to Royal Mail so hopefully should be with you within the next day or so.

Re: Sim card

Donna233 — Mon, 01 Dec 2025 21:19:58 GMT

Can anyone help pls on here

I received my new phone and new sim

set it all up everything was good

then I tried to set my online banking up wouldn't do it loads messing on the phone and online chat to the bank

so go in to bank only to be told this new number that sky sent is still assigned to another person so now my bank as sent it to there fraud department.
just wanted to anyone had this with a new sim?
and does this come under fraud?

Yes I have tried contacting sky but was left on hold then got cut off

i I have also sent a email on the complaints side

I have been a very loyal customer with sky for 10 yrs never had any problems with sky

sorry for the book

Re: Sim card

63johnw — Mon, 01 Dec 2025 21:32:59 GMT

Hi @Donna233 as you have found numbers are now recycled as there aren't enough new numbers for everyone. So yes your "new" number could well have been used before. It's not fraud, all networks are the same now.

Re: Sim card

Donna233 — Mon, 01 Dec 2025 21:38:46 GMT

Thank you for your reply that helps

but I'm still really worried over this

showing up as being assigned to another person

how can this be sorted out?

Re: Sim card

63johnw — Mon, 01 Dec 2025 21:43:37 GMT

Not sure there is anything you can do @Donna233 the bank will need to remove it from the person previously allocated it. Hopefully their fraud investigation will do this for you ?

Re: Sim card

Donna233 — Mon, 01 Dec 2025 21:52:32 GMT

Thanks ever so much for your help I go back the bank Thursday to see if they've sorted it fingers crossed

really appreciate your reply's

hope I can get to sleep tonight

Need Try and stop thinking about

good night god bless John

Re: Sim card

Laurafaye — Mon, 13 Apr 2026 08:29:01 GMT

Hi I would like to order a new SIM card please as the other one has been lost

Re: Sim card

caesarome — Mon, 13 Apr 2026 09:05:08 GMT

@Laurafaye

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sim card

_Claire — Mon, 13 Apr 2026 09:18:20 GMT

Thanks for escalating this @caesarome We’ve sent @Laurafaye an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.