topic Re: Delay on phone calls in Sky Mobile

Delay on phone calls

Jenben581 — Sat, 04 Apr 2026 14:44:20 GMT

Nearly every time I am on a phone call there is always a delay when talking, eg the person I am talking to doesn't hear it for about 10 to 20 seconds. Very very annoying

Re: Delay on phone calls

_Claire — Sun, 05 Apr 2026 09:15:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Delay on phone calls

Jenben581 — Sun, 12 Apr 2026 15:56:04 GMT

Can a sky employee help? Is this to do with signal or my phone?

Re: Delay on phone calls

caesarome — Sun, 12 Apr 2026 16:01:49 GMT

@Jenben581

They already have so do you not see the chat bubble ?

Re: Delay on phone calls

Jenben581 — Sun, 12 Apr 2026 16:27:15 GMT

Oh yes sorry, didn't read it properly, thanks.