topic Mobile account has disappeared from my account in Sky Mobile

Mobile account has disappeared from my account

James12588 — Sat, 11 Apr 2026 17:47:49 GMT

When I log in to my account in the app and online there is no sign of my mobile accounts. I have 4 sim agreements plus an iPad and air pods but nothings there. I only went on to roll data this morning and it was fine. I've tried the link account option but it just says already linked. There's no bills or any sign I've ever had mobiles! All the help and contact options are useless because it doesn't come up with a mobile account to troubleshoot.

Re: Mobile account has disappeared from my account

caesarome — Sat, 11 Apr 2026 18:18:32 GMT

@James12588

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile account has disappeared from my account

Brill+Gill — Sat, 11 Apr 2026 19:08:50 GMT

Thanks for escalating this @caesarome. We’ve sent @James12588 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.