topic Re: Cant sign my mobile contact!!! in Sky Mobile

Cant sign my mobile contact!!!

PK19741 — Thu, 09 Apr 2026 10:45:42 GMT

Hello, I have spent two hours on the phone to Sky ordering new handsets that I cannot sign the contracts for. I get an error message to say there has been a problem try again later! How can I get this resolved. Can a contact supervisor contact me to sign the contract over the phone?

Re: Cant sign my mobile contact!!!

Daniel0210 — Thu, 09 Apr 2026 11:43:29 GMT

@PK19741

You firstly need to ensure you are signed in with the same account as you placed the order on. Then see this link

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Cant sign my mobile contact!!!

PK19741 — Fri, 10 Apr 2026 10:02:28 GMT

Yes this is all correct, still cant sign 48 hours after a member of the sky team told me the issue would be fixed. Not sure what to do now!

Re: Cant sign my mobile contact!!!

caesarome — Fri, 10 Apr 2026 10:58:37 GMT

@PK19741

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cant sign my mobile contact!!!

LJB-C — Fri, 10 Apr 2026 11:01:33 GMT

Thanks for escalating this @caesarome. We’ve sent @PK19741 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Cant sign my mobile contact!!!

PK19741 — Sat, 11 Apr 2026 14:10:05 GMT

I responded to a message to chat yesterday but have not received a reply. Will some one come back to me?

Re: Cant sign my mobile contact!!!

caesarome — Sat, 11 Apr 2026 15:03:54 GMT

Is the chat bubble still there for you ?

Re: Cant sign my mobile contact!!!

Brill+Gill — Sat, 11 Apr 2026 15:22:04 GMT

Hi @caesarome, we have already been in chat today. Thanks, Gillian

Re: Cant sign my mobile contact!!!

PK19741 — Sat, 11 Apr 2026 15:23:23 GMT

No unfortunately not